If you have some common sense then this book is preaching to the choir. Whoopi basically discusses (in short quick chapters) how civilization is not really civil anymore. So if people who talk on their cell phones in the movie theater, don't give their kids boundaries, don't know how to act in public, gossip about everything that's NOT their business, clip their nails in public, or are just plain rude to others get on your nerves, then this book will have you nodding your head and saying "so true, so true".
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