I liked the book for two reasons. First, the author is very candid and doesn't try to make the industry seem fabulous. It's like he wants you to know that even though you are entering what appears to be the lap of luxury, the people behind the scenes are everyday folks trying to make ends meet. Second, it's funny. After hearing his interview on NPR, I didn't expect it to be as funny as it was. The cast of characters and co-workers lends itself to some funny anecdotes. Some stories were so outrageous you just know they have to be true.
If you've ever worked in a service industry where you get to see the underbelly of humanity on a daily basis, you'll enjoy this book. It's also a quick read so I'd recommend it for the summer. Read it before you go on vacation so you can employ some of the suggested tricks to improve your hotel stay.
